Careers with DataDear

A small team with great ideas

Careers with DataDear

A small team with
great ideas

Account Manager

United Kingdom (London area)

> Who are we looking for?

The Account Manager’s responsibilities include;

  • developing long-term relationships with a portfolio of assigned customers,
  • develop new business from existing clients and
  • actively seek new sales opportunities from prospective clients.

The role involves liaising between customers, cross-functional internal teams as well as tapping into a nurtured network of partners, to ensure the timely and successful delivery of our solutions according to customer needs.

Invariably this involves, managing and developing client accounts to initiate and maintain favorable relationship with clients.

  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • A sound understanding of the accounting SaaS space, the major players in the market, as well as the respective apps and ecosystems that surround them. A high level understanding of what role DataDear can play in this space is deemed to be important
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • 4+ years of experience within an accounting firm or working closely with accounting firms as a service provider or similar capacities
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
  • Excellent time and project management skills, always seeking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Expert at Microsoft Office Suite (including Excel), Google G Suite and help desk support software

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> What do you need to do?
  • Be the primary point of contact and build long-term relationships with customers
  • Overseeing customer account management, including logging leads, negotiating contracts and agreements to maximize profitability
  • Help customers through email, support tickets, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, software providers, evangelists, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations and exhibitions
  • Enhance organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Assist in the creation and execution of a go to market strategy for the different product functionalities
  • Maintain a monthly blog focused on the needs of the UK market
  • Liaise between the customer, internal teams & partners
  • Provide real-time feedback from the market and help shape the product roadmap to meet market needs

> Interested?

Drop us your CV and a note on why you believe you have what it takes on careers@datadear.com.